Ch. 03Deletion
Deleting your TechRing data and account
Last updated: November 2026
How do I delete my FirmTech data?
Remove your data and account from inside the FirmTech app whenever you want, or email legal@myfirmtech.com to request deletion.
FirmTech offers both routes. The in-app option is immediate and in your hands. The email route suits anyone who no longer has the app, or who wants deletion of data beyond the app, and FirmTech answers those requests within 30 days.
Part of the FirmTech erection ring data privacy guide, which lists every privacy contact route in one place.
Which deletion route fits you?
| Criterion | In the FirmTech app | Email to legal@myfirmtech.com |
|---|---|---|
| What it removes | Your data and account | Data you name in the request |
| Timing | Whenever you choose | Answered within 30 days |
| Needs the app installed | Yes | No |
| Best for | Current TechRing owners | Former users, or questions beyond the app |
Deleting the app is not the same as deleting your data
Uninstalling the FirmTech app from your phone removes the app, not necessarily your stored data. To remove the data, use the delete option inside the app before uninstalling, or email the privacy inbox afterwards.
Returning a ring works the same way. A return under the 30-day money-back guarantee goes through the FirmTech returns portal and customer service; a data deletion request is a separate privacy request. If you are returning a TechRing and want your data gone, make both requests.
Deletion checklist
- Decide whether you want to keep a copy first. If so, request an export before deleting.
- Stop any sharing with your doctor in the app, if you turned it on.
- Use the in-app option to remove your data and account.
- No app? Email legal@myfirmtech.com from your account address with the subject "Privacy request".
- Keep the date. FirmTech answers within 30 days.
Common questions
All 44 questions in the FAQ- How do I delete my FirmTech data?
- You can delete your data and account from inside the FirmTech app whenever you want, according to FirmTech. If you no longer have the app or want written confirmation, email legal@myfirmtech.com with a deletion request. FirmTech answers privacy requests within 30 days.
- Does deleting the app delete my data?
- Not necessarily. Removing the app from your phone is different from deleting your account. FirmTech says you can remove your data and account from inside the app, so use that option before uninstalling. If the app is already gone, email legal@myfirmtech.com and ask for your data to be deleted.
- If I return my TechRing, what happens to my data?
- A return and a data deletion are separate requests. Returns go through the FirmTech returns portal or customerservice@myfirmtech.com within the 30-day money-back window. To remove your recorded data, delete it inside the app or email legal@myfirmtech.com. Doing both keeps your order and your data handled by the right team.
- How long does a FirmTech privacy request take?
- FirmTech says privacy requests sent to legal@myfirmtech.com are answered within 30 days. Order questions sent to customerservice@myfirmtech.com get replies in 1 to 2 business days, and accessibility feedback gets a reply within 5 business days. Deleting your data inside the app does not need a request at all.
- Can I return the TechRing if it does not suit me?
- Yes. FirmTech offers a 30-day money-back guarantee. The TechRing also carries a 1-year warranty from the date of purchase, while the Performance Ring and MaxPR carry 3-month warranties. Start a return in the FirmTech returns portal with your order number and email.
- How do I contact FirmTech?
- Use the FirmTech contact page at getfirmtech.com/contact. Privacy questions go to legal@myfirmtech.com, orders and product questions to customerservice@myfirmtech.com, and clinic or wholesale enquiries to partners@myfirmtech.com. FirmTech answers by email. If you are not sure which route fits, send it to customer service and it will be passed along.