Ch. 02Access & export
Getting a copy of your TechRing data
Last updated: November 2026
How do I get a copy of my TechRing data from FirmTech?
Email legal@myfirmtech.com and ask for access to or an export of your data; FirmTech answers within 30 days.
FirmTech lists access and export as requests handled by its privacy route, separate from customer service. Send the request from the email on your FirmTech account so it can be matched to your TechRing records.
Part of the FirmTech erection ring data privacy guide, which lists every privacy contact route in one place.
Access or export: what is the difference?
Access means asking FirmTech what data it holds about you and seeing it. Export means asking for that data in a form you can keep. Both go to the same FirmTech privacy inbox, so you can ask for either, or both, in one email. If you just want a doctor to see your numbers, you may not need an export at all: the FirmTech app lets you choose to share your data with your doctor and stop at any time.
A request template you can copy
To: legal@myfirmtech.com
Subject: Privacy request
Hello FirmTech,
Please provide access to, and an export of, all personal data you hold about me, including TechRing session and nighttime data.
Account email: [your account email]
Name: [your name]
Thank you.
Keep it short and specific. Say which request you are making in the first line, and note the date you sent it.
Timeline: what happens after you send it
- Day 0You email the privacy inbox from your account address.
- Within 30 daysFirmTech answers privacy requests within this window.
- No reply by day 30Reply on the same thread, or use the FirmTech contact page to reach customer service, who will pass it along.
The binding terms for what FirmTech provides are in the FirmTech privacy policy.
Common questions
All 44 questions in the FAQ- How do I request a copy of my FirmTech data?
- Email legal@myfirmtech.com with a privacy request for access to your data. FirmTech lists this address for access, export or deletion requests and says it answers them within 30 days. Use the email address tied to your FirmTech account, and say clearly that you want a copy of your data.
- Can I export my TechRing data?
- Yes. FirmTech lists data export as one of the requests handled through its privacy route at legal@myfirmtech.com, answered within 30 days. Say that you want an export of your TechRing data. If you want to show your numbers to a doctor rather than download them, the app also lets you choose to share your data with them.
- How long does a FirmTech privacy request take?
- FirmTech says privacy requests sent to legal@myfirmtech.com are answered within 30 days. Order questions sent to customerservice@myfirmtech.com get replies in 1 to 2 business days, and accessibility feedback gets a reply within 5 business days. Deleting your data inside the app does not need a request at all.
- What should I include in a privacy request email?
- Include your name, the email address on your FirmTech account and the specific request: access, export, deletion, or a question about how your data is handled. A clear subject line such as "Privacy request" helps it reach the right team. FirmTech uses that subject on the privacy link on its own contact page.
- What if I do not hear back about a privacy request?
- FirmTech says privacy requests are answered within 30 days. If that time passes, reply to your original email at legal@myfirmtech.com so the thread stays together, or write to customerservice@myfirmtech.com and ask for it to be passed to the privacy team. Keep a record of the date you sent your request.
- Who handles privacy requests at FirmTech?
- Privacy requests go to FirmTech by email at legal@myfirmtech.com. FirmTech lists this route for access, export or deletion of your data and for any question about how it is handled, and says these requests are answered within 30 days. All other contact routes are listed on the FirmTech contact page at getfirmtech.com/contact.